Frequently Asked Questions

Simply browse our products, select your desired items, and add them to your cart. Choose your event dates, and we'll calculate the rental price. Then proceed to checkout to complete your order.

Yes, we require an account to process rentals. This allows us to manage your bookings, track orders, and provide better customer support. You can create an account before checkout.

We accept all major credit cards (Visa, Mastercard), PayPal, Apple Pay, and Google Pay. For larger corporate orders, we can also arrange bank transfers. All payments are processed securely.

You may be able to modify your booking up to 48 hours before your event date. To request any changes, please contact our support team.

You can cancel orders up to 7 days before your event date for a full refund. To request any cancellations, please contact our support team. Cancellations within 7 days of the event may incur a cancellation fee. Please refer to our Terms of Use for full cancellation policy details.

We offer four delivery options, and our system automatically selects the one that is eligible for your order. Options include Standard Delivery, Express Delivery, Large Standard, and Large Express. Eligibility and pricing depend on your rental start date, order size, order weight, and destination, so delivery charges may vary.

Yes, we deliver across most of the UK. Enter your postcode at checkout to see which delivery options are available in your area and the associated costs.

Currently, delivery is our standard option. However, for large orders, we can arrange special collection or logistics solutions. Please contact our team to discuss.

For standard delivery, we provide a date range. Express delivery usually arrives between 8am-6pm. You'll receive tracking updates via email so you know when to expect your order.

Setup and installation are optional services that are separate from the product rental. If this service is available for a specific item, you’ll see it listed on the website and can add it during checkout. If it isn’t shown, please contact our team to discuss arranging setup and installation.

We specialize in event technology rentals including tablets, payment systems (EPOS), sound systems, lighting, and more. Visit our Products page to browse our full catalog.

Each product listing includes detailed specifications, images, and technical details. If you need to confirm the exact model for your event, contact our support team.

Equipment is not covered by any protection plan. You are responsible for the items during the rental period. Damage, loss or theft may result in repair or replacement charges.

Yes! We offer 24/7 support for equipment issues. Call our support line or email us immediately if you encounter any problems during your event.

Equipment should be returned on the agreed return date. We'll collect it from your location as part of the rental package, or you can arrange a return shipping label. Visit our Returns page for full details.

Minor wear and tear is expected. If any damage occurs, we’ll inspect the item and discuss the situation with you to agree on a fair and reasonable solution. We encourage you to let us know about any issues as soon as possible rather than waiting until return.

Rental extensions aren’t guaranteed, but we’re happy to discuss options. If you need more time with your items, please contact our team so we can check availability and explore whether an extension can be arranged.

Event Bundles are curated selections of recommended items tailored to specific event types, such as weddings, corporate events, or parties. They’re designed to help you quickly find suitable equipment, but they don’t include special pricing or bundled discounts.

We support a wide range of events including corporate events, weddings, conferences, exhibitions, festivals, product launches, and more. Browse our Event Bundles and our products to find what suits your event best.

Click 'Forgot Password' on the login page and enter your email. You'll receive a link to reset your password. Follow the instructions in the email.

Yes, we use industry-standard encryption and security protocols to protect your data. We never share your information with third parties without consent. See our Privacy Policy for details.

Yes, log into your account and go to 'Account Settings' to update your phone number, notifications preferences, and other information.

Log into your account and navigate to 'My Orders' to view all past and upcoming rentals with details and status.

You can reach us via email at hire@instahire.com, phone at +44(0)2078621702, or use the contact form on our website.

We're available Monday to Friday, 9am-6pm GMT. For urgent issues outside these hours, please leave a message and we'll get back to you as soon as possible.

Yes! Our team can help you choose the right equipment for your event. Contact us to schedule a free consultation.

We don’t currently offer live order tracking. If you’d like an update on your delivery or collection, please contact our team and we’ll be happy to provide the latest information.